Who does what.
You set the direction: what is in bounds, what is off limits, when nothing may change. The operating is ours. Our AI agents watch your Cornerstone LMS around the clock, prepare the changes worth making and, once approved, do the work. Certified Cornerstone Experts review each prepared change and make the call inside the limits you set. Nothing reaches your live platform without a person approving that specific change.
You direct.
Scope, limits and blackout windows, in a written scope you sign. Escalate items and anything outside the scope you signed go to your named owner first.
Our agents move it fast.
They read your system in the moment, work each change alongside the Experts and write up the reasoning, so it’s ready before an Expert opens it. Once it’s approved, they make it.
Certified Cornerstone Experts approve.
They approve it, rework it or send it back. A human in the loop on every change, every time.
The agents are ours: built, run and maintained by GroveDeck. None of this is a Cornerstone feature.
Nothing to install. Nothing to migrate.
GroveDeck works in the Cornerstone system you already have. Your admin sets up two things in your own system, both least privilege and scoped to the work we agreed.
API credentials.
Used wherever the API covers the task.
An admin account for GroveDeck.
For the settings the API doesn’t reach.
Your data stays put.
Configuration, training records and integrations don’t move. The agents read what they need in the moment.
Same rules either way: Experts and agents work it together, an Expert approves the change, then the agents make it. You provision our access. You define the scope. You revoke it in a click.
You ask. It gets done.
A ticket reference and a date within one business day. No portal. No dashboard. No chatbot.
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These two steps repeat until the change is approved:
- Certified Experts
- AI Agents
- Handled
Send it the way you already work.
By email, in your own words. “Nurses on 4 West need the new fall-prevention course by March 1” is enough. We work out the learning assignment, who gets it and the due date.
Prepared, then approved.
The agents prepare the change and write up the reasoning. Certified Cornerstone Experts approve it during business hours. Escalate items and anything outside the scope you signed go to your named owner first.
Handled.
The configuration change, the permissions cleanup, the stuck curriculum traced to its cause, the report rebuild, UAT before each Cornerstone release. Never during your blackout windows.
Every change on the record. Who asked, what the agents prepared, who approved it, before and after, and whether it can be rolled back. A weekly digest, and an export whenever you ask.
Every action has a tier.
The Safe Change Framework sorts every action into Observe, Change or Escalate before it runs. Onboarding turns the tiers into a written scope for your organization. You sign it, and it drives every approval. Whatever the tier, Certified Cornerstone Experts are accountable for the result.
Observe.
Read-only checks and scheduled reports: drift checks, feed monitoring, compliance reports on schedule, tracing why a learner can’t see their training.
Approval: runs automatically, fully logged.
Change.
Any edit to your live system: assignment fixes, permissions cleanup, release UAT.
Approval: a Certified Cornerstone Expert approves each change.
Escalate.
New permissions, mass edits to training records, anything touching personal data or outside your signed scope. For example, a bulk completion correction or a new report type you didn’t sign for.
Approval: your named owner approves first, then our Experts.
What you get without asking.
A monthly findings report.
What the agents found that nobody asked about: stale org structure, certifications about to lapse, a failed feed, data that stopped matching. Each item comes with a recommended action you approve or decline, and Certified Cornerstone Experts approve any change that follows.
A brief before every Cornerstone release.
One page: what changes for your configuration and what we’re doing about it, before it lands.
A quarterly conversation.
Human only. Backlog, findings and what to change in the scope you signed.
Your records if you leave.
Runbooks, configuration notes and the full change log, in a format you can read. We delete our copies within 90 days. Knowledge lives in the platform, not in one person’s head.
Questions? Answers.
Do we need to know Cornerstone to send a request?
No. Tell us who, what and by when. Certified Cornerstone Experts and our agents work out which settings, learning assignments and permissions that means, and an Expert approves every change. You get a ticket reference and a date within one business day.
Can our team talk to the agents?
No. You talk to people. Send a request by email and get a ticket reference and a date within one business day. Behind it, Certified Cornerstone Experts and our agents work it together, and an Expert approves every change.
How much of this is AI, and how much is people?
The agents use AI to watch your system, work out what is worth changing, prepare the change and, once approved, do the work. People decide: a human in the loop on every change. Certified Cornerstone Experts review each prepared change, and Escalate items and anything outside the scope you signed go to your named owner first. Nothing reaches your live platform without a person approving that specific change.
Where does our data go, and who stays in control?
Your learner data stays in your Cornerstone system, and nothing the agents read trains any external model. The agents read what they need in the moment, through credentials you issue, and Certified Cornerstone Experts approve every change. You provision our access. You define the scope. You revoke it in a click. Details are on our Security page.
What happens overnight and on weekends?
The agents keep watching: checks, data feeds, scheduled reports and any problem you report overnight. The agents prepare anything that needs changing, ready for approval by morning. Certified Cornerstone Experts approve during business hours, so changes reach your live system during business hours. Business hours are US Eastern.
Start with a free assessment.
Tell us what’s stuck. Certified Cornerstone Experts reply within one business day, and your written assessment follows within five business days. If we’re not the right fit, we’ll say so.
Prefer email? hello@grovedeck.com